You can confirm this, before and after, by navigating to the directories listed below. That said, when you uninstall Zoom it deletes the app, its app settings, and preference files. There may be a problem with the specific user account. I would suggest testing Zoom under a different user account on the Mac. Here are instructions on how to uninstall Zoom in case you need them (see the section for macOS): For instance, if someone joined a Zoom meeting from that computer previously and used the name "Gloria Stanford", the Zoom software may be "remembering" that (by reading a temp file from its cache) and just automatically populating the name when other subsequent meetings are joined.Ĭan you please try uninstalling Zoom, restart the computer, and then join a new Zoom meeting (re-installing Zoom along the way or use the Zoom download center to install Zoom beforehand)? Sometimes Zoom (and other software, especially Internet connected software such as browsers) caches (temporarily stores) information so that it loads faster and doesn't have to download all new content / ask the same questions each time it connects.
I did not understand what you meant by your cached name statement. Only one person uses the problematic MacBook.
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